The best method of contacting us is by email:
Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time)
Twist Collective LLC
Twist Collective patterns are copyrighted and are for personal use only. Please note that due to the nature of PDF downloads, all sales are final. If you have questions about this policy or Twist Collective, please contact us at
for clarification. We sincerely appreciate your business.
If you ordered a pattern and did not receive an email with the download information:
Free pattern sites are wonderful resources for knitters and designers on the web, but Twist Collective is something different. It’s a big world, and we believe there is room in it for many different ideas. Twist Collective believes good design comes from hard work, and such effort should be valued and compensated accordingly. We came to the prices after careful consideration of the amount of time involved in our own work and the work of the designers. We hope you agree.
Our submission guidelines for both writers and designers are here.
Click here to download the submission guidlines
Consult our media kit here (pdf) for dates, ad sizes, pricing, etc. Email
for additional information about advertising options. As a courtesy, advertisers in the current issue are given a priority period to purchase ad space and yarn links in the next issue before the media kit becomes public.
We make every effort to assure that our patterns are error free, but sometimes things slip through. When this happens and it affects the knitability of a pattern, we send out automated emails to buyers to allow them to download a "clean" version. Please check the errata page to see if the error you have found is listed. If not, send an email to
. Please be sure to include detailed information as well as the version number of the pattern (located at the bottom of each pattern page near the copyright information).
If you are experiencing problems with the website, often restarting your computer is enough. If you are still having problems with the site, you can email us the OS and browser you are using, as well as the problem you are having, and we will see what we can do. Please email this info to . You can also try using Firefox with which our site has fewer glitches than other browsers. Remember, we will see your email first before we see any forums.
Twist Collective considers yarn store owners and staff to be our best ambassadors, and we also understand that patterns generate yarn sales.
We really appreciate the enthusiasm that has greeted our issues. We have thought about how we can afford to both pay designers fairly and to gratify the pattern collectors with a “buy them all” or a “buy several for less” option. Because of our generous pay structure, we don't have the margin to do that. Twist Collective designers thank you for your purchase and support.