If you encounter an issue with a Twist Collective purchase(such as, an expired link, lost pattern(s), download problem, etc.), please email sales AT twistcollective DOT com. If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account. For quicker service, we request that you contact us directly instead of PayPal or your credit card company.
Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time)
Twist Collective LLC
If you ordered a pattern and did not receive an email with the download information:
Free pattern sites are wonderful resources for knitters and designers on the web, but Twist Collective is something different. It’s a big world, and we believe there is room in it for many different ideas. Twist Collective believes good design comes from hard work, and such effort should be valued and compensated accordingly. We came to the prices after careful consideration of the amount of time involved in our own work and the work of the designers. We hope you agree.
Our submission guidelines for both writers and designers are here.
Submissions due September 18, 2015
Download the board and guidelines here
If you are experiencing problems with the website, often restarting your computer is enough. If you are still having problems with the site, you can email us the OS and browser you are using, as well as the problem you are having, and we will see what we can do. Please email this info to . You can also try using Firefox with which our site has fewer glitches than other browsers. Remember, we will see your email first before we see any forums.
Twist Collective considers yarn store owners and staff to be our best ambassadors, and we also understand that patterns generate yarn sales.
We really appreciate the enthusiasm that has greeted our issues. We have thought about how we can afford to both pay designers fairly and to gratify the pattern collectors with a “buy them all” or a “buy several for less” option. Because of our generous pay structure, we don't have the margin to do that. Twist Collective designers thank you for your purchase and support.