FAQsFor AssistanceIf you encounter an issue with a Twist Collective purchase (such as, an expired link, lost pattern(s), download problem, etc.), please email This email address is being protected from spambots. You need JavaScript enabled to view it. . If you paid by PayPal, it is helpful if you include the email address associated with your PayPal account. For quicker service, we request that you contact us directly instead of PayPal or your credit card company. The best method of contacting us is by email:
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Phone: 585-703-4399 (Monday - Friday, 9 AM - 4 PM Eastern Standard Time) Mailing address: Twist Collective LLC Twist Collective patterns are copyrighted and are for personal use only. Please note that due to the nature of PDF downloads, all sales are final. If you have questions about this policy or Twist Collective, please contact us at
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for clarification. We sincerely appreciate your business. If you ordered a pattern and did not receive an email with the download information:
Why aren’t the patterns free?Free pattern sites are wonderful resources for knitters and designers on the web, but Twist Collective is something different. It’s a big world, and we believe there is room in it for many different ideas. Twist Collective believes good design comes from hard work, and such effort should be valued and compensated accordingly. We came to the prices after careful consideration of the amount of time involved in our own work and the work of the designers. We hope you agree. How can I submit? How much do you pay?Our submission guidelines for both writers and designers are here. Winter 2013 submissions are open. You may download the mood board and full instructions here.Submissions due on May 29, 2013.If you wish to join the mailing list to receive updates on future calls for submissions, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .How can I advertise?Consult our media kit here (pdf) for dates, ad sizes, pricing, etc. Email
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for additional information about advertising options. As a courtesy, advertisers in the current issue are given a priority period to purchase ad space and yarn links in the next issue before the media kit becomes public. I think I found an error in a pattern.We make every effort to assure that our patterns are error free, but sometimes things slip through. When this happens and it affects the knitability of a pattern, we send out automated emails to buyers to allow them to download a "clean" version. Please check the errata page to see if the error you have found is listed. If not, send an email to
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. Please be sure to include detailed information as well as the version number of the pattern (located at the bottom of each pattern page near the copyright information). My browser doesn’t play nice with the site. Can you fix it?If you are experiencing problems with the website, often restarting your computer is enough. If you are still having problems with the site, you can email us the OS and browser you are using, as well as the problem you are having, and we will see what we can do. Please email this info to . You can also try using Firefox with which our site has fewer glitches than other browsers. Remember, we will see your email first before we see any forums. Will you wholesale your patterns to me so I can sell them in my yarn shop?Twist Collective considers yarn store owners and staff to be our best ambassadors, and we also understand that patterns generate yarn sales. Can I buy three/five/everything for a bulk rate?We really appreciate the enthusiasm that has greeted our issues. We have thought about how we can afford to both pay designers fairly and to gratify the pattern collectors with a “buy them all” or a “buy several for less” option. Because of our generous pay structure, we don't have the margin to do that. Twist Collective designers thank you for your purchase and support. |
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